Term & Condition

08Mar

Xin chao, please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservations over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with the Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

  1. Cruise rate

All prices for the cruise are generally per person is included Bus + Speed Boat + Bus and Tour. We pick you up at Hanoi old quater and drop you in front of your hotel here also, please make it clear in your email: departure time, hotel address, your booking name. Our prices and fares are quoted in US dollars.

  1. Payment to secure reservation 

Your reservation is confirmed once payment has been paid by credit card or via bank transfers and must be received by Sisters Cruise Management. All confirmations are generally acknowledged by return e-mail within 24 hours. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

Directly to our Paypal account: With Paypal you can send payment directly to us email address. When you make a reservation with us we will send for you a Paypal link. From there you can easy and safely to pay for your booking to our Paypal account. After confirm the payment, Paypal will send you a notification to confirm your payment. After we receive your payment from Paypal we also send you one emailto confirm your booking.

Or You can come to our office to make the payment by Cash ( VND or USD / Credit card

  1. Children and extra beds

Children under 5 years old sharing cabin with parents : No additional charge, limited one child per cabin. If there is more than one child under 5, they will each be charged at 25% of the adult rate, using the existing bed.

Children from 5 to 12 years staying on separate bed : charge 75% adult price.

Children from 5 to 12 years sharing cabin with parents : charge 50% adult price.

Children above 12 years old are charged at adult price.

Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by the cruise management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately.

  1. Cancellation policy: Any cancellation will be charged as following:

a. Cancellation by guests:

Period Prior to the cruise date GIT >=6 cabins FIT< 6 cabins
More than 30 days before check-in 0% 0%
From 11 to 30 days 50% of each cancelled cabin 30% of each cancelled cabin
From 04 to 10 days 70% of each cancelled cabin 50% of each cancelled cabin
Less than 03 days 100% of each cancelled cabin 100% of each cancelled cabi
No show 100% 100%

b. Cancellation by Sisters Cruises

We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or under orders from the Local Authority. Bad weather conditions will also lead to cancellations in order to guarantee your safety.

Cancellation will ONLY be announced by the Hai Phong Local Port Authority and often at short notice. Therefore your understanding in these situations will be highly appreciated as these circumstances are entirely out of our control.

  1. Refund of Unused services

No refund or exchange can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour package but which is not utilized by the tour member.

  1. Passengers’ information and dietary requests

Clients are requested to submit all passenger details at least 24 hours prior to check-in of passengers, including (i) Full name, (ii) Date of birth, (iii) Gender, (iv) Nationality, (v) Passport number, (vi) Vietnam visa expiry date.

All dietary restrictions should be informed at least 48 hours prior to check-in to help us to serve the guests better.

WEATHER ISSUES THAT CAN AFFECT YOUR CRUISE.

The cruises on Lan Ha bay can be sometimes interrupted due to unfavorable weather. So please take some minutes to read the explanation below carefully and understand our reaction with weather affects.

Weather conditions in North Vietnam can be pretty adverse sometimes and hit sparsely through the year in different forms. To make it short, cruising in Lan Ha could be suddenly forbidden by the Hai Phong Management board due to dangerous weather conditions. Those troublemaker conditions can be:

Storms or tropical depression through summer and fall mainly.

Thick fog during winter time.

Too abundant monsoon rains between June and the end of August.

The Hai Phong Management final their decision of cruise cancelation either at 8:00, 11:00 and 15:00 daily and the way we deal with it highly depends on the time we get the information from the authorities in charge.

But basically there are following possibilities:

  1. Cruise cancelation notice on the departure day:

Cancellation notice by 8.00: you’ll get a full refund for the trip. We can help you to reschedule your trip and book replacement services or so.

Cancellation notice at 12.00: we arrange a lunch on boat (or local restaurant) and then drive you back to Hanoi with our shuttle bus or you can choose any hotel in Cat Ba for overnight. For this option, we charge depend which services per person for used and refund the rest.

Cancellation notice at 15.00 (you embarked the cruise already): we revert into a day-trip cruise. You will have lunch on the boat, cruise the bay for about 4 to 5 hours [kayaking might be impossible] and then return to Cat Ba. For this option, we charge depend which services per person for used and refund the rest.

  1. Cruise cancellation notice on the second day

Cancellation notice at 8.00: we’ll back to the boat pier at around 9:00 and arrange a shuttle bus back to Hanoi. You’re supposed to arrive around noon time. Lunch service on this day is not included. For this option we charge as 75% of Sisters Cruise 1-night package tour and refund the rest.

Cancellation notice either at 11.00 or 15.00: we continue the cruise itinerary and back to the boat pier at 16:00, you’ll then return to Cat Ba or Hanoi. Dinner is not included. Arrival time is expected to be around 20:00. For this option, we charge depend which services per person for used and refund the rest.

For kids aged from 6 to 11 years old and paying 50%, we will apply the same policy and charge 50% of the amounts mentioned above.

In case anything seems not clear to you, please feel free to ask further explanations to our travel consultants. And in case of cancellation we please you to keep those three very important things in mind:

We are absolutely not responsible for any cancellation decision.

We try our best to minimize the inconvenience caused by the cancellation (we don’t hide the decision from you and take you to Cat Ba and Lan Ha bay and then back for fun to charge you some transportation fees, it is a promise).

We offer a totally fair refund policy. There shall not be any further financial compensation. In case you have a travel insurance, we are happy to write a cancellation report for you.

Thank you very much for your understanding.